Strategic Alliances are a key factor to the success and quality of many of our Services. Omega Information Systems has established long-term relationships with several organizations to deliver integrated solutions that reduce the cost and complexity of obtaining the best IT Services. The collaboration between Omega Information Systems and these other companies enables us to provide highly competitive and robust services without any additional risk.
All NOC facilities have the following certifications:
Many of the international standards begin with the letters "ISO", the abbreviation for the "International Organization for Standardization." This worldwide federation of 148 national standards bodies works to promote the growth of manufacturing, trade and communication among business operations worldwide through the development of generic quality standards.
The most widely recognized standard is the ISO 9000 series, a basic quality management system that can be used in industries of any size, anywhere in the world. Registration to ISO 9001:2000 (or other quality standard) provides objective proof that a business has implemented an effective quality management system, and that it satisfies all of the requirements of the applicable standard.
ISO 27001:2000 is an international standard for Information Security Management Systems (ISMS). It utilizes the Plan-Do-Check-Act (PDCA) model that is applied to structure all ISMS processes. This standard also provides a robust model for implementing the principles in the OECD Guidelines governing risk assessment, security design and implementation, security management and reassessment.
ISO 27001:2005 was published in October 2005, and replaces BS 7799-2:1999, and was produced to harmonize with international standards such as ISO 9001:2000.
Omega’s Service Partners staff their teams with people who have excellent systems administration and communications skills. Most NOC engineers have a Bachelor degree or greater in Computer Science, Engineering, Information Technology or equivalent. In addition to these lifetime achievements, NOC employees have proven their technical skill by achieving the following industry and vendor certifications:
- Information Technology Infrastructure Library (ITIL)
- Microsoft Certified Professional plus Internet (MCP+I)
- Microsoft Certified System Engineer (MCSE)
- Microsoft Certified Solution Developer (MCSD)
- Microsoft Certified Solutions Architect (MCSA)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Red Hat Certified Engineer (RHCE)
All engineers have expertise in managing servers and troubleshooting issues with Windows, Domain Controllers, Exchange, SQL, Terminal and Citrix servers. They also have expertise in supporting firewalls and backup tools that are most commonly used. A dedicated security team analyzes new patches and works directly with several security vendors to prevent virus, spyware and other types of attacks.
All Service Partners use a comprehensive process that provides the highest level of security at all locations. Service Partners must follow best practices for all Network Operations Centers and follow the guidelines of industry standards for service organizations. Security procedures are frequently monitored and strict standards are enforced through internal audits. The following are examples of the requirements for all of our Service Partners:
- All employees are subject to a background check and must sign confidentiality agreements
- All workstations are password-protected according to company policy
- All premises are under 24x7 security video surveillance and secured with access control cards
- All systems protected by Enterprise-class firewall and security software
- No removable media is allowed in the data center
- Access to remote systems restricted to NOC facilities only (using IP-address filtering)
- Most passwords are kept hidden from employees using a proprietary central console
When an employee leaves or is terminated for any reason, they are subject to an exit interview where they are reminded of the confidentially and security policies they signed during employment. Our Service Partners also use automated procedures to deactivate the employee’s access to all systems within hours of employee departure. As part of regulatory precautionary procedures, common passwords to key systems are reset periodically and circulated to all active employees through a proprietary and secure portal.
Any trademarks appearing on this site are the property of their respective owners.